RxMyID: Providing world class identity theft protection!

  • Report ID Theft (24/7)
  • 888-506-2205
  • 9:00 AM - 8:00 PM EST
  • Monday - Friday


How can I pay for my account?

You can pay for your account using all major credit cards or from your checking account via ACH.

How do I access my billing information?

Call 800-559-1988 during regular business hours or e-mail us at customerservice@rxmyid.com

What is the RxMyID Junk Mail Service, and how do I use it?

Through an exclusive partnership with The Green Mailbox, RxMyID uses an automated system to eliminate the widespread use of your personal data. By getting your name off the junk mail lists and info databases, you will get less junk mail and help keep your personal information safe. The Junk Mail service is located in your RxMyID Command Center under Identity Theft Protection and Monitoring. From this interface, you can add the details of credit and debit cards and other information in your wallet.

What is the Lost Wallet Service, and how do I use it?

The RxMyID Lost Wallet Service is a unique, one-of-a-kind service that allows you to store certain information about the contents of your purse or wallet securely online, without having to store full financial or personal information. The RxMyID Lost Wallet Service will become a critical piece of your identity theft protection service in the event your wallet or purse is lost or stolen. Instead of spending the time and effort to find the information to cancel your sensitive personal and credit cards, the RxMyID Lost Wallet Service will quickly guide you through the process to mitigate a loss of your purse or wallet. To do so, simply select "Lost Wallet Service" in your RxMyID Command Center.

Who do I call if I think my identity has been stolen?

Our specially trained identity theft recovery specialists are available 24 hours a day, 7 days a week to assist you. Please do not hesitate to call our recovery center at 888-506-2205 if an identity issue arises. Remember time is of the essence to protect your identity.

How do I obtain a copy of my benefits?

Inside your RxMyID Command Center, select "DOCUMENTS". A PDF of your plan and benefits will be created.

How do I check the status of an open case?

To check on the status of your case call 1-800-559-1988 and reference your member number.

How do I cancel or downgrade my account?

Call 1-800-559-1988 Toll Free during regular business hours.

Is your primary service credit monitoring?

No. Credit Monitoring looks at credit. The RxMyID Early Warning System watches hundreds of financial and non-financial data sources looking for early signs of identity theft from the thousands of records in your identity profile.